Today we will give you three of the best live chat software that can help you enhance your customer service support for your e-commerce business. But first, let’s begin with the basics, what is a live chat software and why do you need it?
Live chat software is a support tool, it is intended to provide support to your customer first hand. Customer service is a must when having an online business since customers don’t have the confidence a regular store offers you have to rely on engaging with them with no direct contact!
Basically, you need to do everything in your power to make the customer trust you, and one of the easiest ways to do that is to offer great customer service. That being said, having a live chat option on your website can make things easier for you and you and them.
There are several live chat software out there in the world. but we don’t want you to feel overwhelmed by the amount, which is why we decided to share only three great tools that will do the work.
Let’s now begin with the tools:
This is a marketing and customer support suite that includes email marketing tools, live chat, text messaging, and landing pages. With this tool, you can engage every day with your audience.
Some of the features these tools come with are:
- Unlimited email contacts.
- Send up to 300 emails a day.
- Drag-and-drop email designer.
- Live chat widget for your website.
- Advanced audience segmentation.
The chat option of this tool is also great since it is easy to install. It is also possible to “customize the colors, then add your business name and logo so your customers will immediately recognize that it’s you”. A great feature of the chat is that it allows you to see exactly which page of your website the visitor is on directly in the chat to save you and your customer’s time.
What is great about LiveChat is how beautifully it is designed to integrate a chatbox to your site. It also has a mobile-responsive, so you and your agents can chat with customers on your laptops, tablets, and mobile devices. You can also add evaluation surveys before and after the live chat session.
With this tool you can also add automatic responses to your customers, automatic responses can help you save time if no one can assist the customer right at the moment. The chat also allows you to take several chats at the same time.
The tool is incredibly affordable, and you can start with the free forever plan until you’re ready to upgrade. It is designed as a modern messenger to communicate with customers as easy and enjoyable as chatting with friends.
The tool is also designed like a messenger so it is friendly for the customers. A great thing about it is that you don’t need to be online all the time. Your visitors can write to you even when you are offline. You will be able to answer their questions via live chat, while customers will receive email notifications.
Another great thing is that you can integrate several communication channels into one. It allows you to answer your customer questions from live chat, Facebook, Telegram, or Viber. Respond directly from Chaport.
In conclusion, these three best live chat software help you enhance your customer service support, you can answer to your customer almost immediately without them having to go out of your website. Always remember the faster you answer the better the chances of the customer make up his mind and purchase.
Going forward, on our next blog we will go deeper on the reason why you need to have a live chat for your e-commerce business. In the meantime, we invite you to check our prices. we can help you escalate your business and put it on the best marketplaces!